Terms and Conditions
Welcome! This website, www.plenanutrition.com, is owned and operated by Kate Webbe trading as Plena Nutrition 74 317 385 233. If you have any questions or need further information, please call/email/reach out to me at k.webbe@live.com or 0431423635.
This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.
When you visit this website, use my services, or purchase my products, you agree that you are willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional, specific terms of purchase/service provided to you in relation to my products/services/courses. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.
Content Disclaimer
On this website and in my social media accounts, I provide information about nutrition, lifestyle choices and helpful habits. This content is provided solely for your education and interest to support your health. It is not intended to be used in place of seeing a qualified health professional.
Content Policy
I conduct extensive research in order to provide content that I believe to be valuable and true but I have no responsibility for the use that you make of that information.
Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.
There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.
Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the content I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!
I may modify my content at any time, including altering or deleting it without notice.
Visitor Responsibilities
You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.
It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.
Disclaimer for Services
There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.
I offer:
· Discovery calls – a free 10 minute call to discuss how I might help you
· Nutrition consultations: Initials, Return – in these we discuss what you are after and I provide recommendations
· Group programs
· Membership: The Plenasphere
My intention in offering these services/products is to support you with your health, from a holistic and nutritional medicine point of view.
Why Work with Me?
I am qualified and experienced to help you:
I have a Bachelor of Health Science (Nutritional and Dietetic Medicine)
And a Bachelor of Nursing/Bachelor of Emergency Health (Paramedic)
I was a registered nurse from 2015-2024
And I am autistic, ADHD, with OCD and ARFID (avoidant restrictive food intake disorder)
I believe it is my responsibility to hold space for you, be honest about expectations and stay up to date with my professional development.
What I Expect from You
Important information about how to care for your own wellbeing/get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your purchase.
I expect any health information you provide to be to be accurate to the best of your knowledge, so that I can safely make recommendations.
I expect you to understand health is a journey, and there are not quick fixes.
I expect you to be honest with feedback on treatment plans I give you, so that we can work together for the best possible outcomes for you.
Important Information
In holistic nutritional medicine, there are no quick fixes.
Some recommendations (eat more veggies) carry less risks than others (specific supplements), and there is always a potential for side effects within an individual.
I can provide recommendations, but I cannot do the work for you. To improve your health you must take ownership of your daily choices.
Any advice provided to you is for you only and should not be shared with other people. This includes any supplements prescribed.
Any nutrition or lifestyle change carries risk of adverse reactions.
As well as providing me with initial information, you must also inform me if your circumstances significantly change once you have started treatment with me e.g. you become pregnant, start a new medication. This allows me to ensure any recommendations or supplements are still safe for you.
You must also tell other practitioners what supplements you are taking, especially if they wish to prescribe you medication or other supplements.
You must not stop any existing medical treatment without discussing with your medical practitioner first (e.g. your GP or specialist doctor), even if you notice improvements.
Whilst my nursing qualifications and experience provide me a unique perspective as a nutritionist, Plena Nutrition is strictly a nutritionist service, not a nursing service.
If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified professional.
You will get the most out of working with me if you are ready to learn, ready to make changes and open to holistic medicine.
You might not be a good fit for this work if you are after a quick fix, unwilling to be honest about your current health status or closed off to complementary ways of thinking about how your body works.
Indemnity
I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.
While I make all reasonable efforts to ensure that this website and my services/products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.
You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.
You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me.
Payment Terms
All prices on my website are in Australian dollars and are not subject to GST.
All payments made through the website are processed using Stripe.
I do not have access to your account details. Any financial information you enter is stored under Stripe’s security policy: https://stripe.com/docs/security
Payment is due at the time of booking your consultation.
Refund Policy
I do not offer a refund if you change your mind (with an exception for packages – please see below), so you are encouraged to consider carefully whether a purchase is right for you before you make your payment.
I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:
· replacing the goods or providing the services again; or
· if I am unable to do so within a reasonable time, refunding the full amount that you have paid to me.
If you feel that there is any problem with my services/your purchase, please let me know within 7 days. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.
Packages/Bundles
Where you have purchased a package for more than one consult, you are entitled to the pro-rate refund of any unused portion of the package.
E.g. if you purchase a package of an initial and return consult with a 15% discount, if you change your mind after the initial consult you can request a refund for the unused return consult equivalent to the cost of the return consult minus the 15% discount.
Delivery
Consultations are provided over Telehealth. Once you have paid for your appointment, you will receive an email containing the link to the meeting.
If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification.
Appointment Policies
Please provide 24 hours’ notice if you need to reschedule an appointment, otherwise you will lose all or part of your appointment fee. Appointments cancelled within 24 hours will lose 100% of the appointment fee.
We will be discussing your personal health, so you will require adequate privacy and quietness for the appointment.
That said, if you are breastfeeding or caring for young children during the appointment, that is ok with me.
Intellectual Property
Copyright & Trade Secrets
The content of this website and in all my social media accounts is protected by copyright laws and treaties around the world, with all rights reserved.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website or my social media handle.
You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.
Commercial exploitation of my content in any way that competes with my business is strictly prohibited.
You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.
Trade Marks
I own the unregistered trade marks, logos, and service marks displayed on this website, including Plena NutritionTM. These trade marks may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.
Respectful Communication
I reserve the right to moderate any comments made on this website, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.
Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated.
If a dispute arises, everyone involved agrees that they will not engage in any public discussion about the issues, will behave politely towards each other, and will avoid any conduct or communication which might reasonably be expected to interfere with each other’s business or personal interests.
Dispute Resolution & Jurisdiction
If you have any concerns, issues, or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at k.webbe@live.com and expect a response within 4 business days.
If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by the Australasian Association and Register of Practicing Nutritionists here: https://aarpn.com/index.php/complaints/
These Website Terms & Conditions are subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.
Thank you for reading & respecting my T&Cs
This document was created with the support of Carefree Counsel. Copying it without permission is an infringement of my copyright and Carefree Counsel’s. Look after your business and your clients by getting your own Contracts that Care!